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Title: Exceeding expectations : service tips and techniques to keep your customers coming back
producer/director, Philip Miller ; writers, Philip Miller ... [et al.]
Published: [Hyde Park, NY] : Culinary Institute of America, c2007.
Description: 1 videodisc (ca. 79 min.) : sd., col. ; 4 3/4 in.
Alternate title: Service tips and techniques to keep your customers coming back
Technical Note: Enhanced DVD; includes Adobe Acrobat file with forms and information. System requirements for DVD-ROM features: Computer with Windows and a DVD-ROM drive..
Credits: Editors, Philip Miller, Skip Thela, Maria Renz.
Notes: "ProChef Training Materials" -- above title on disc cover and on container.
Summary: "Every foodservice professional--from the beginner to the most accomplished chef--needs a comprehensive foundation of knowledge and skills to have the best opportunity for success. The Culinary Institute of America is the authority for providing the knowledge needed to educate, reinforce, and verify today's skills, techniques, and procedures" -- container. Presenter describes quality service as hospitable, courteous, well-timed, consistent, efficient, knowledgeable,and communicating efficiently with the customers.
Subjects, general: Food service -- Quality control
  Food service employees
  Food service management
  Restaurants -- Employees -- Training of
  Table service -- Quality control
Other author(s),etc: Culinary Institute of America
  Rosen College Foodservice & Lodging Management Department, donor
Format: Media
  Projected Medium
  Video (DVD)
  Video (Laserdisc)
  Video (all formats)
Also available:

Location:UCF Rosen Audio Visual Collection -- TX945.E93 2007  
 Detailed Holdings

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